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Shipping policy

Les Poids delivers to over 200 countries; including the USA, Canada, United Kingdom, Asia and certain countries around Europe.

Delivery times have been sightly delayed due to COVID19 however we are working very hard to delivery your items to you fast, please be assured.

Shipping times and costs will vary depending on your delivery location and shipping method and also if we have any special offers most time we ship for free too and in most countries.

Les Poids sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.

Please be aware that International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to the sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!). 

We always recommend shipping to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend contacting the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $7 cancellation fee.

Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at info@lespoids.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve an outcome.

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.  If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.

Cancellation:

You may cancel your order for a refund prior to processing. Note that there is a $7 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation of order editing once the order is placed. 

We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.

If you would like to know where you can track your parcel once it arrives in your country, you can find it here or contact us via our website info@lespoids.com